Group: Taiwan Service

There are two types of service packages – economy and premium.

The following services are offered for both packages:

• Seller reliability assessment. I will check the seller’s ratings and feedback. If the seller does not seem capable of providing quality, authentic products, I will inform you and help you to look for alternative sellers. Purchasing from reliable sellers and official platforms will reduce the likelihood of problems with your purchases.
• Translation and communication of important information e.g. product release dates if it is a preorder, defects and other vital information that I think you should know as a consumer. If there is any specific information that you wish to know, please feel free to ask.
• Purchasing the product
• Receiving/collecting of purchased products
• Verification of purchased products. Please refer to this page for what we are able to verify.
• Returns / Exchanges of products with defects or mistakes, and any other after-sales service where applicable, before the products are shipped to you. (Not applicable for second-hand/used items)
• Consolidation of products from different stores

The following services differ by package:

• Types of products
  • Premium: Besides direct purchase from most Taiwan-based market-places and commercial stores, also allows for other services like purchasing/preordering from personal websites, preordering of products with long wait times, certain offline stores and events (depending on location), mail forwarding and ibon-printing.
  • Economy: Only direct purchase from Taiwan-based market-places and commercial webstores

• Inspection of purchased products.
  • Premium: More detailed inspection for the condition of the product. If you have specific concerns, you can raise them and we’ll do the necessary inspection.
  • Economy: Just surface inspection to ensure the product corresponds to the sale listing.
  • For both services, brand-new and sealed products will not be removed from their packaging for inspection unless you request. We are unable to verify the functionality or authenticity of purchased products. Please refer to this page for more about what we are able to verify.

• Storage period
  • Premium: Free storage for an indefinite period of time. However, long-term storage is not encouraged as the facility is a residential area and not a dedicated storage warehouse.
  • Economy: Free storage for up to 1 week. If you’re purchasing multiple products at different times, let me know in advance so we might be able to work something out.

• Preparation of parcel for shipping
  • Premium: Accepts more customised requests for shipping in terms of type of packaging material and even size reduction of boxes to reduce shipping cost.
  • Economy: Customisation is limited. If you have a preference for certain shipping methods, please ask in advance

• Photo-taking of purchased products
  • Premium: Available upon request. Please ask before making shipping arrangements and let me know specifically what parts you wish to see photographed.
  • Economy: Available upon request for a fee

• Insurance for loss package
  • Premium: Not available
  • Economy: 2% of the value of that you wish to insure for. Please request when you place the order.

I work with different warehouses/proxies to provide the above services, so it is not possible to combine shipping for both, or request different services for products in the same order. Please choose the most applicable service when you place your order.  You may place separate orders, however.

Use this online calculator to help you figure out how much you’ll have to pay. Simply download it if you have a programme that can read excel, or if you have Google Sheets, just make a copy of it and edit over it.

Email your order to me using the following format:

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Email subject: Taiwan Shopping Service – Premium OR Economy (Choose One) – “Replace this with Your Name”

Your full name:

Payment method:

Your Paypal Email Address: (only if paying by paypal)

Shipping destination: (Just country will do for now)

Your feedback page (if any): Only required if you are a new customer wishing to make payment via Paypal.

Examples of feedback page:
http://kurodatenshi.livejournal.com/57468.html
https://egl.circlly.com/users/kurodatenshi

If you do not have any feedback from past transactions, you must be a verified account holder, and your shipping address must be the address in your Paypal account. If you’re using someone elses’ account to pay, please change the shipping address when paying my invoice. If you were referred by my friend / customer, telling me his/her name helps too.

Item 1:

URL:
Quantity:
Option: Size, Colour etc if applicable…
Additonal comments / questions specific to this item:

Item 2:

URL:
Quantity:
Option: Size, Colour etc if applicable…
Additonal comments / questions specific to this item:

Add more items if required.

Do you plan to purchase in-house insurance for your package? (Only available for Economy service)

Any specific deadline that you need your items by?

Comments, questions etc.:

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Please submit your order to the following email address:

[email protected]

I will reply you within 2 working days. If you did not get my reply, it may be in your spam folder. Please check it!

I usually do not check my email on weekends and public holidays.

Thanks for your interest!

The payable amount consists of 2 parts:
1) Cost of item + shopping service fees
2) International shipping fees

1) Cost of item + shopping service fees

Service fees:
Premium: 50% + 80TWD per item
Economy: 25% + 80TW per store

Use this cost estimation spreadsheet to estimate how much part (1) of your order will cost. Simply download it if you have a programme that can read excel, or make a copy of it if you have Google Sheets.

2) Shipping to your country

• Payment is only required when you make arrangements to have your purchases shipped to you.
• Includes shipping fees, packaging costs and associated administrative costs (e.g. some couriers charge customs clearance fees).
• For Premium service, I do not charge additional handling fees. However, payment platform fees (i.e. Paypal fees, WISE fees, bank transfer fees) are billable expenses.
• For Economy service, there is an additional handling fee of 10% on top of shipping fees.
• You can choose between EMS, e-packet and registered airmail. Refer to Chunghwa Post for the shipping fee rates.
• If you require other services like DHL, UPS and Fedex, please ask me when you place your order.
• Increasingly, couriers and postal services are charging by volumetric weight if it weighs more than physical weight. Volumetric weight is difficult to estimate without having the products and packaging materials at hand.
• Orders placed are non-refundable even if you are unable or unwilling to pay for the shipping fee. If you have a strict shipping fee budget, please use the Price Quote Request Form. I will try to advise whether it is feasible to stay within it.