Services Included

  • Seller reliability assessment. I will check the seller’s ratings and feedback. If the seller does not seem capable of providing quality, authentic products, I will inform you and help you to look for alternative sellers. Purchasing from reliable sellers and official platforms will reduce the likelihood of problems with your purchases.
  • Translation and communication of important information e.g. product release dates if it is a preorder, defects and other vital information that I think you should know as a consumer. If there is any specific information that you wish to know, please feel free to ask.
  • Purchasing the product
  • Receiving/collecting of purchased products
  • Verification and inspection of purchased products. Please refer to this page for what we are able to verify.
  • Returns / Exchanges of products with defects or mistakes, and any other after-sales service where applicable, before the products are shipped to you. (Not applicable for second-hand/used items)
  • Consolidation of products from different stores
  • Types of products: Besides direct purchase from most Taiwan-based market-places and commercial stores, this service also allows for other services like purchasing/preordering from personal websites, preordering of products with long wait times, certain offline stores and events (depending on location), mail forwarding and ibon-printing.
  • Storage period: Free storage for an indefinite period of time. However, as the storage premises is a residential area and not a dedicated storage warehouse, there is no insurance against items that go missing or damaged during storage. You are encouraged to ship out your purchase as soon as it arrives.
  • Preparation of parcel for shipping: Besides the usual registered air mail and ems, DHL and Fedex are also available on request.  If you have specific requests for packaging material, you may request in advance.
  • Photo-taking of purchased products: Available upon request. Please ask before making shipping arrangements and let me know specifically what parts you wish to see photographed.
  • Insurance for lost/damaged package: Not available. If shipping a high value item, please consider premium shipping  methods like EMS, DHL or Fedex.