Services Included

My service fees cover the following features:

  • Seller reliability assessment. I will check the seller’s ratings and feedback. If the seller does not seem capable of providing quality, authentic products, I will inform you and help you to look for alternative sellers. Purchasing from reliable sellers and official platforms will reduce the likelihood of problems with your purchases.
  • Translation and communication of important information e.g. product release dates if it is a preorder, defects and other vital information that I think you should know as a consumer. If there is any specific information that you wish to know, please feel free to ask.
  • For second-hand items on Xianyu, (EGL fashion products in particular), it is common practice for sellers to use stock photos for their listing. Actual photos are only available for serious buyers upon request. I can help you to request those photos so you can verify ownership of the products.
  • Purchasing the product
  • Receiving/collection of purchased products
  • Inspection of purchased products. Brand-new and sealed products will not be removed from their packaging for inspection unless you request. We are unable to verify the functionality or authenticity of purchased products. Please refer to this page for more about what we are able to verify.
  • Returns / Exchanges of products with defects or mistakes, and any other after-sales service where applicable.
  • Free storage for up to 90 days of 3 months from the time of purchase. A free or paid extension after those 90 days may be possible depending on the storage volume at the warehouse. Please ask in advance.
  • Consolidation of products from different stores
  • Preparation of parcel for shipping
  • Photo-taking of purchased products is available upon request. Photos showing the general appearance of the product are free to request, while detailed photos of specific parts will require an additional fee. Please state your interest when you place your order so I can advise you on the necessary fees and make the photography request as soon as the products arrive at the warehouse.