Category: News

Hello everyone,

I wanted to give a heads up that starting from April 6, 2023, I’ll be reducing my daily hours for shopping services due to some personal health reasons. I apologize for the abrupt notice and any inconvenience this may cause.

As a result, response times may be slower than usual. The estimated response time depends on the volume of orders and emails I receive, as well as my workload from my day job. While it’s difficult for me to provide an exact estimate, I don’t expect anyone to wait longer than 5 days for a response. I will prioritize orders in progress, which means that requests for new orders or items to be added to existing orders may experience longer waiting times.

I understand that this may be difficult for those with closing deadlines or seeking one-of-a-kind items, especially from the second-hand market. If you require a faster or more responsive service, I am happy to recommend my shopping partners. Please don’t hesitate to ask.

For those who still wish to use my shopping service despite the slower response time, I appreciate your patience and support. To reduce waiting times, please utilize the online calculator for budgeting, and try to finalize your order at once, rather than sending separate add-ons over time. While I understand that this may not always be possible, it can help reduce response times.

To ensure timely processing of your email, please refrain from following up on unreplied emails unless it has been more than 5 days since my last response. Following up before that may push your email further back in the queue. Thank you for your understanding and patience.

Greetings everyone, I wanted to take a moment to update you all on some important changes to my service fees and operations. Please take a moment to review the following announcements.

(1) Changes to service fees for Xianyu

Starting March 31, I won’t be able to use my usual payment option for Xianyu transactions due to Alipay’s revised policies. Unfortunately, the alternative payment methods I have to switch to come with higher transaction fees. As a result, I have to raise my service fees for Xianyu transactions to cover these additional costs. The service fees will be increased from the current 15% to 20%. A 3 USD or 5 SGD handling fee will also apply to products costing under 100rmb including domestic postage. The deadline for submission of orders is 29 March 5PM to enjoy the current rates before the revised fees apply, and payment needs to be in by 30 March 5PM (Beijing +8GMT).

(2) Reintroduction of SGD as Payment Currency for Paypal. USD is accepted for WISE

Starting from 31 March, I will switch back to SGD for Paypal payments for all my various services. For the past 4 months, I experimented with accepting PayPal payments via USD currency, but unfortunately, it hasn’t been working out for me. However, those who prefer to pay by USD may still do so by using WISE. As with above, the deadline for submission of orders is 29 March 5PM before the revised payment policy applies, and payment needs to be in by 30 March 5PM (Beijing +8GMT).

(3) New Cost Estimate Spreadsheet to help with price estimates

I have created a new cost estimate spreadsheet for all my shopping services to reflect the current rates. You can use it to generate price estimates and help with your budgeting. Please note that the new rates and currencies mentioned earlier will be incorporated into the spreadsheet starting from March 29.

You can access the cost estimate spreadsheet either by clicking on the link provided here or visiting the shopping service pages.

(4) Revised Order Form & Price Quote Form

I have created a new Order Form and Price Quote Request / Contact Form to streamline the ordering process. Regular customers may still email me, but incomplete orders will delay the process.

Orders submitted through the Order Form will have higher priority. This is encouraged for products in low-stock or one-of-a-kind items. But please only use this form if you intend to purchase, and only if you’re able to pay as soon as you receive the payment invoice.

If you are unsure about the actual listing price or committing to a purchase without a clear idea of the total amount payable, you can use the new Price Quote Request / Contact Form

Please use the Order Form responsibly. Repeatedly submitting orders without follow-through in a timely manner will result in de-prioritization of future orders.

(5) Information on shopping service info pages and FAQ have been edited for improved coherence and readability.

Thank you!

Hello everyone,

Due to a current backlog from Chinese New Year and the added pressure of my full-time job, I will temporarily suspend new orders starting from February 13, 2023. I apologize for this abrupt announcement and for any inconvenience this may cause.

Please note that I will still attend to all open orders, including adding on new orders to existing orders. For new orders placed after February 10, 2023, it may take me more than 5 days to get back to you. If you are unable to wait, I kindly request that you cancel your order.

I have noticed a recent uptick in the number of people who request price quotations, but end up not placing orders. There are also people who ask me to help them look out for certain items, and never get back to me when I’ve found the items for them. Unfortunately, this causes delays for customers who genuinely need to place an order.

As a single-person operation, my resources and time are limited, and I ask that you only request price quotations if you have a genuine interest in placing an order. I have provided guides on my shopping service pages to assist with budget calculations, and I would be grateful if you could use these before requesting a quotation.

I appreciate your understanding and cooperation during this time. I will not respond to non-confirmed orders during this hiatus.

Thank you for your trust and support in me. I appreciate your understanding and look forward to serving you again in the near future.

Hello everyone! We are currently experiencing a high volume of orders as many of our customers are trying to get their orders in before the Chinese New Year holidays. Unfortunately, due to the holidays, many sellers have temporarily stopped dispatching orders to ensure timely delivery and customer satisfaction.

We apologize for any inconvenience and delays this may cause and kindly ask for your patience as we work to fulfil all orders as soon as possible. Please note that any orders placed at this time will not be shipped until after the Chinese New Year holidays.

In addition, please refrain from sending additional emails if you aren’t making changes to your order, and please try to keep all your orders in a single email. This is because each additional email you send pushes your email to the back of the queue.

Thank you for your understanding and patience during this busy period!

Hello! I hope everyone is having a good new year so far! I have 3 announcements to make:

(1) I’ve updated y Taiwan shopping service with a new service package with lower fees so shoppers have a more economical choice.

(2) Payments quoted and requested for all shopping services will be in USD from now on for increased transparency. The exception is for customers using Singapore-based payment platforms who may still pay in SGD.

(3) Chinese New Year is just around the corner and shipping services for Taiwan and China will be suspended from 18 January until the end of January to avoid a pile-up at customs. You may still place your orders but please understand if responses are slower during this festive season.

Thank you and Happy Chinese New Year to all who celebrate it!

The year-end season is upon us! This is a hectic period, so I apologise that myself and my proxies will not be able to process orders and check our emails as often as usual. From now until the first week of the new year, please allow us up to 3 working days to respond to each email. Unfortunately, we are unable to tend to urgent orders or time-critical holiday / Christmas sale offers.

I’d like to take this opportunity to thank you for your continuous support and trust in us. May you enjoy the rest of the year and look forward to a better 2023! Happy Holidays!

Hi friends,

Shipping restrictions and lockdowns have resulted in shipping delays, or even made it temporarily impossible to ship out parcels by air to certain countries. Fortunately, many warehouses have extended their free storage period, so you don’t have to worry about paying for storage if you happen to be one of those countries affected by border restrictions.

For my Taobao / China and Japan shopping service, non-perishable items can be stored for free for up to 6 months (180 days) from the time your purchase arrives at the warehouse. After 6 months, your purchases may be disposed of if shipping arrangements are not made.

For Taiwan shopping service, storage policies remain unchanged. There’s no charge for storage, and there isn’t a specific deadline for storage period, but the consolidation location is a residential house, not a warehouse. The faster you can have your items shipped, the better.

Hello friends, because Google is charging for workspace gmails (domain emails) from June, I’ve started to shift away from using it, and my new email address is [email protected] . I have not gotten around to personally informing everyone yet, but for those with open orders with me, I did not forget your order and you do not have to do anything except wait for my update. Of course, if you wish to contact me, you may use the new email address, and I will still be checking my old email until the day it shuts down.

Thank you!

I apologise for the sudden notice, but I am taking a temporary hiatus / break from 14 June 2021 and suspending my shopping services.

The main reason is that in the past months, I’ve observed an uptick in shipping and logistical errors, which I believe may be attributed to the manpower and cargo space crunch as a result of the pandemic. With the lack of clear insurance and compensation policies by shipping and forwarding companies, it has been stressful dealing with situations like missing and late parcels. Shipping prices, too, have been fluctuating, with some countries suddenly tacking on additional fees and changing their border measures. It has been challenging trying to give customers a fair and reliable shipping fee quote.

As a small business that only earns from service fees, it is unsustainable for me to compensate for losses and inaccurate shipping fee quotes out of my own pocket, which the shipping and forwarding companies deny accountability for. Hence, I’ve decided to take a break and source for more reliable logistics and shipping agents with fair and transparent insurance and compensation policies, so that we may all have peace of mind when shopping online.

I am also taking the opportunity to engage in some self-care as the past months have been particularly hectic for me.

For those who have active preorders and orders with me, rest assured that I will see them through until they are shipped to you. I am still contactable by email which I will check at least once every 3 days.

I will also accept add-on orders from people who currently have open orders / preorders with me.

I will not be accepting new orders from new customers. For old customers, it’ll be on a case-by-case basis.

Thank you everyone who has been very understanding and supportive, and for trusting me with your orders. We will talk again soon. In the meantime, stay healthy and safe!

Best,
Angie