Delay in response time in light of festive season

Hello everyone! We are currently experiencing a high volume of orders as many of our customers are trying to get their orders in before the Chinese New Year holidays. Unfortunately, due to the holidays, many sellers have temporarily stopped dispatching orders to ensure timely delivery and customer satisfaction.

We apologize for any inconvenience and delays this may cause and kindly ask for your patience as we work to fulfil all orders as soon as possible. Please note that any orders placed at this time will not be shipped until after the Chinese New Year holidays.

In addition, please refrain from sending additional emails if you aren’t making changes to your order, and please try to keep all your orders in a single email. This is because each additional email you send pushes your email to the back of the queue.

Thank you for your understanding and patience during this busy period!

Lower service fees for Taiwan shopping service, acceptance of USD currency & CNY holiday delays

Hello! I hope everyone is having a good new year so far! I have 3 announcements to make:

(1) I’ve updated y Taiwan shopping service with a new service package with lower fees so shoppers have a more economical choice.

(2) Payments quoted and requested for all shopping services will be in USD from now on for increased transparency. The exception is for customers using Singapore-based payment platforms who may still pay in SGD.

(3) Chinese New Year is just around the corner and shipping services for Taiwan and China will be suspended from 18 January until the end of January to avoid a pile-up at customs. You may still place your orders but please understand if responses are slower during this festive season.

Thank you and Happy Chinese New Year to all who celebrate it!