Do you do quality checks?

Yes, please take note of the following:

By default, checks will be conducted based on what is visible through the product packaging or what is printed on the packaging. The product will not be extracted for further inspection. This applies to most “brand new in packaging” items. If you do require the product to be extracted for inspection, please ask. Availability is subject to the nature of your purchase.

Quantity: If the seller sends out less than what you ordered, the seller will be asked to send out the missing quantities free of charge. For bulk purchases concerning small items (e.g. buttons), it will not be possible to count everything and achieve a 100% accuracy.

Colour: The general colour of the items will be checked (e.g. blue vs yellow), but not so much the shade of the colour (e.g. turquoise vs cerulean). The lighting when the photo was taken and the difference in calibration of colours on monitors can lead to a slight difference in colours between the actual item and the photo onscreen.

Size: If the item comes with a sizing label, it is possible to check the order against it. If there’s no label, it will not be possible to check it. This applies to custom-sized clothing too.

Design/Style: Where there are multiple designs available, checks will be conducted to ensure the seller sent out the correct design. Marginal differences in design may be missed.

We do not conduct in-depth checks. That said, if you’re worried, you do have the option to conduct your own in-depth checks by requesting photos/videos. This is an available add-on service for China, Taiwan and Singapore shopping services and may be free or require a small fee depending on the complexity of your request.

Inspections will not be conducted for the following:

  • The authenticity of branded/designer/official goods
  • Functionality
  • Complicated items consisting of multiple parts and accessories: Cue cosplay costumes, props, self-assembled models… we do check that the general appearance and product description on the packaging matches what was ordered, but there’s the possibility of missing or wrong parts that we may not catch on, especially if the parts are small/numerous, or if the seller’s description is vague.
  • Gifts/Freebies, unless it’s a bonus item that you had to pay more for.

Please only purchase from reputable shops with good feedback. It will reduce the likelihood of problems with your purchase. For second-hand items, please only purchase from sellers who publish their own photos of their items. When you purchase items second-hand, by default, you accept that the product cannot possibly be as new as it was at the time of its release, and there may be small flaws that the seller has missed or failed to photograph.