My service fees cover the following features:
- Seller reliability assessment. I will check the seller’s ratings and feedback. If the seller does not seem capable of providing quality, authentic products, I will inform you and help you to look for alternative sellers if necessary. Purchasing from reliable sellers and official platforms will reduce the likelihood of problems with your purchases.
- Translation and communication of important information e.g. product release dates if it is a preorder, defects and other vital information that I think you should know as a consumer. If there is any specific information that you wish to know, please feel free to ask.
- Purchasing the product
- Receiving/collection of purchased products
- Verification of purchased products. Please refer to this page for what we are able to verify.
- Returns / Exchanges of products with defects or mistakes, and any other after-sales service where applicable, before the products are shipped to you.
- Free storage for up to 90 days of 3 months from the time of purchase. A free or paid extension after those 90 days may be possible depending on the storage volume at the warehouse. Please ask in advance.
- Consolidation of products from different stores
- Packaging and administration procedures for shipping of parcel
- Photo-taking is not available. Please don’t use this service if you need photos.