Services Included

My service fees cover the following features:

  • Seller reliability assessment. I will check the seller’s ratings and feedback. If the seller does not seem capable of providing quality, authentic products, I will inform you and help you to look for alternative sellers. Purchasing from reliable sellers and official platforms will reduce the likelihood of problems with your purchases.
  • Translation and communication of important information e.g. product release dates if it is a preorder, defects and other vital information that I think you should know as a consumer. If there is any specific information that you wish to know, please feel free to ask.
  • Purchasing the product
  • Receiving/collection of purchased products
  • Inspection of purchased products. Brand-new and sealed products will not be removed from their packaging for inspection unless you request. We are unable to verify the functionality or authenticity of purchased products. Please refer to this page for more about what we are able to verify.
  • Returns / Exchanges of products with defects or mistakes, and any other after-sales service where applicable.
  • Free storage for up to 90 days of 3 months from the time of purchase. A free or paid extension after those 90 days may be possible depending on the storage volume at the warehouse. Please ask in advance.
  • Consolidation of products from different stores
  • Preparation of parcel for shipping
  • Photo-taking is not available. Please don’t use this service if you need photos.