When items are inventoried, they are weighed individually and their weights are input into my records. When the customer requests for the shipping fee quote, the weights of these items are added up, and then multiplied by 110% to include the weight of packaging materials. We assume that weight of the packaging materials is 10% […]
Please take clear photos of the problem areas and email them to me. I will try my best to help you get some form of compensation, but I can’t guarantee it. Once a transaction on Taobao ends (it closes automatically about 15 days after the seller posts out the item if no complaint is lodged), […]
Do email me and I’ll get it prepared for you. Prices of items can be marked down according to your request.
For all delivery-related issues, contact your local post office / courier to make inquiries using your tracking number as soon as you can. If your parcel is supposedly signed for, do also check with anyone who might have access to your apartment or lives nearby to see if they signed for your parcel while you […]
Evidence is needed for all claims. Before you open your parcel: Inspect the box first for signs that it has been opened up or damaged. Take clear pictures of the sealed openings on the box (that’s usually the top, and bottom of the parcel). Photograph the damages if any. Inspect contents: Open your package gently. […]
I am not a seller and none of the sellers you choose are my suppliers. I purchase items on your behalf from Taobao (and other websites), consolidate them and ship them to your address according to your instructions. As such, please understand that my responsibilities and actions are limited compared to an actual seller because […]