Group: 7) Issues with package

My package has arrived! Is there anything I should do before opening my package?

Yes, you should pray to the online shopping Gods that everything arrives well and safe.

Sorry, I couldn’t resist.

In all seriousness, take photos and/or videos of all angles of the package. Please do this regardless whether there are damages to the package. Please video the unboxing process as well. This will serve as important evidence to raise a claim if you have missing or damaged items.

As for opening the package, be careful not to cut too deep with your scissors or knife, as you don’t want to accidentally damage the contents inside.

 

There’s a quality problem with my purchase. Can I get a refund / exchange?

If you have a problem with the quality of your purchase, please be aware that the standard protocol for most sellers is to require consumers to send back the replacement product in order to get a refund or replacement. However, this can be difficult for international customers due to the expensive shipping fees and the long duration of overseas shipping. Additionally, most sellers require customers to notify them about any problems as soon as possible after receiving their parcel, but this can also be challenging due to the long shipping time.

If you have missing parts in your purchase, the seller will usually agree to send them for free to the local forwarding warehouse. However, you will need to pay international shipping fees to ship them to you. If it is a small item, you may consider shipping it together with a future order to save on shipping fees.

If you wish to seek compensation for a quality issue, please take clear photos of the problem areas and email them to me. While I will do my best to help you, I cannot guarantee any compensation.

The parcel is taking longer than the projected duration to arrive / Tracking status is abnormal

If your parcel is taking longer than the projected duration to arrive, or you notice that the tracking status is abnormal, please reach out to me immediately. I will then contact the courier service to investigate the issue.

For economy shipping services provided by the national postal service i.e. registered air mail, SAL, E-packet/EUB, customer service is often non-existent, and the only available option is usually to wait.

If the tracking shows that your parcel has been signed for, or if the delay is due to issues in the destination country, you should contact your local post office or courier to make inquiries using your tracking number.

It’s also a good idea to check with anyone who may have access to your apartment or lives nearby to see if they accepted the package on your behalf.

It’s important not to wait for the post office to contact you, as I have had cases where packages were returned because the delivery personnel didn’t leave a notice for failed deliveries, and the package was returned after the claim period. Make sure to check the tracking status of your package regularly until you receive it.

Some items are missing or damaged. What should I do?

Please contact me immediately if you find that any items are missing from your package. If the package shows no signs of damage or tampering, it is possible that the product was not purchased or shipped out by mistake. I will investigate this further for you.

However, if the package has been damaged or tampered with, it is important to provide video or photo evidence to support your claims or investigation requests. Please refer to my advice on taking videos of the outer package and the unboxing process.

If any items are damaged, please take photographs of the damage. If a part of a set or item is missing, please photograph the parts that you did receive. If there is a sticker label with numbers on it, please photograph it as well. Please do not dispose of the product packaging until the issue is resolved.

Please send all evidence to me with an explanation of the problem, and I will investigate as soon as possible. If there are any issues with your parcel, you must contact me within two weeks of the projected delivery date. Most service providers will not entertain claims requests after this time frame.

I’m not satisfied with my purchase. Will you compensate me?

I am sorry that you are disappointed with your purchase, but I must clarify that I am not a seller and I do not provide the products or services that you purchase. My role is to purchase items at your request, consolidate them, and ship them to your address based on your instructions.

Therefore, please understand that my responsibilities and actions are limited compared to an actual seller. I do not have control over the quality, accuracy, legality, user-friendliness, or safety of your purchase, as it is provided by the seller that you have chosen. Consequently, I am unable to offer any compensation for your purchase.