Taobao/China: Business resumes + Delays due to Coronavirus

Business is back to normal for most Taobao sellers and local couriers. However, please note that because many cities have implemented workplace restrictions to curb the spread of the Novel Coronavirus, productivity is set to drop for the manufacturing sector. Delays will be incurred for the manufacturing of products that are not currently in-stock (e.g. Cosplay, Lolita, BJDs, Doujin merch etc), and sellers are unable to commit to definite deadlines.

Due to huge backlog from Chinese New Year and mandatory vacation, please expect some delays in the processing of shipments and orders this couple of weeks as well.

With the reduction of number of flights from China to other countries, international shipment may see some delays as well.

As the situation concerning the Novel Coronavirus is still in development, please be prepared for further changes and do not place urgent orders.

Thank you for your understanding! I will continue to monitor the situation and share the necessary updates on my website!

Coronavirus: Extension of hiatus to 9 Feb for China/Taobao

In light of efforts to contain the Wuhan virus, China officially extended Chinese New Year Holidays to 2 Feb. Shanghai government has announced that companies are not allowed to start work before 9 Feb. At this point of time, there is no telling whether there will be a further extension.

For those who have shipments from Taobao/China, I’ll monitor the situation and have your packages shipped as soon as possible. For those who are planning to place orders, you may wish to wait for a bit, at least until after 9 Feb, and see if the situation stabilises before placing your orders. While most sellers seem to be “business as usual”, manufacturers, courier and postal services will be affected if the holiday is extended. Several Taobao sellers are estimating that they may only be able to resume posting of packages in mid-end Feb.

Chinese New Year holidays

Apologies for the downtime earlier! My webhost has started going offline again, so I’m switching webhosts and still trying to get the layout and pages in order. Please bear with me in the meantime.

We’re currently in the midst of the Chinese New Year holidays and most businesses and services in China and Taiwan will only reopen from 1 Feb. In the meantime, you may still send your orders to me!

Website Revamp Almost Complete

Thanks for your patience! Most of the important information is properly organised here, but there may be some missing links and I have not copied over some of the Taobao guides. I’m going away this weekend so unfortunately all this will have to wait till next week. But all the available information here should still be helpful for new customers placing their orders for the first time.

For my old/regular customers, pretty much none of the policies have changed. But I am no longer offering event pick-up services due to the problems and fewer people utilising them which makes them really expensive for each individual. I apologise for that! And if you need any recommendations for a Japanese event pick-up service, just email me and I’ll be happy to point you in the right direction. I have also streamlined the order process. The old way of placing orders is still accepted, but you may want to check out the new format in case that’s something you prefer.

I also simplified the website design and content, went on an FAQ plugin kick and made all my walls-of-texts collapsible. So I’ve got all my FAQs and Shipping-related information compacted into 1 page while retaining the same amount of detailed information, and I’m pretty proud of that! (I will do it for the shopping services page too when I’m back). I hope that improves readability and convenience in finding the relevant information.