What is the general order process like?

  • Customer submits order to me.
  • I run through order and inform customer of discrepancies, waiting times, out of stock items, confirm 1st payable amount. After all issues are ironed out, the customer may make the payment.
  • After receiving payment from the customer, I’ll place the order myself, or engage the help of a proxy/logistics/shipping agent, within 1 working day.
  • I monitor progress of the order and update customer if there are any problems.
  • Items that arrive at the warehouse / consolidation area will be inspected for defects and accuracy. If items do not pass inspection, they will be returned or exchanged. Exchanges may incur about a delay of a week or so. I’ll consult the customer about the delay if I think it is a cause of concern.
  • When all items are ready for shipping, I will contact the customer to discuss shipping arrangements.
  • Package will be shipped out within 3 working days upon receiving customer’s payment of shipping fees.
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