Sorry, but unless you have legitimate concerns that the seller would send out the wrong item or something that is not what you want (in which case you probably shouldn’t order from the seller), this service is not available.
I don’t want to ship my purchases now. Do you offer item storage?
Yes, for Taobao / China, non-perishable items can be stored for free for up to 1 month (30 days) from the time your purchase arrives at the warehouse. After that, each item will be subject to a 0.10 SGD storage charge per item per day. The maximum storage time is 2 months (60 days), after […]
Do you do quality checks?
Yes, please take note of the following: Quantity: If the seller sends out less than what you ordered, the seller will be asked to send out the missing quantities free of charge. For bulk purchases concerning small items (e.g. buttons), it will not be possible to count everything and achieve a 100% accuracy. Colour: The […]
I need to receive my items by _____ date. Can you make it happen?
No, I can’t. I don’t own the postal services or the shops, so it’s not up to me to promise you a date that you’ll receive your items. For made-to-order products, bear in mind that production time frame estimations given by sellers are generally just estimations. They are subject to delays. Even the most reputable […]
How long do I wait to receive my purchases after making payment?
For instock items, your purchase will usually reach the warehouse within a week. Shipping duration to you depends on your choice of shipping method. If there’s a problem with the received product (e.g. seller sent the wrong item), product exchange may incur another week of delay. For preorders, made-to-order items and during holiday season, the […]