I apologise for the sudden notice, but I am taking a temporary hiatus / break from 14 June 2021 and suspending my shopping services.
The main reason is that in the past months, I’ve observed an uptick in shipping and logistical errors, which I believe may be attributed to the manpower and cargo space crunch as a result of the pandemic. With the lack of clear insurance and compensation policies by shipping and forwarding companies, it has been stressful dealing with situations like missing and late parcels. Shipping prices, too, have been fluctuating, with some countries suddenly tacking on additional fees and changing their border measures. It has been challenging trying to give customers a fair and reliable shipping fee quote.
As a small business that only earns from service fees, it is unsustainable for me to compensate for losses and inaccurate shipping fee quotes out of my own pocket, which the shipping and forwarding companies deny accountability for. Hence, I’ve decided to take a break and source for more reliable logistics and shipping agents with fair and transparent insurance and compensation policies, so that we may all have peace of mind when shopping online.
I am also taking the opportunity to engage in some self-care as the past months have been particularly hectic for me.
For those who have active preorders and orders with me, rest assured that I will see them through until they are shipped to you. I am still contactable by email which I will check at least once every 3 days.
I will also accept add-on orders from people who currently have open orders / preorders with me.
I will not be accepting new orders from new customers. For old customers, it’ll be on a case-by-case basis.
Thank you everyone who has been very understanding and supportive, and for trusting me with your orders. We will talk again soon. In the meantime, stay healthy and safe!
Best,
Angie